Performance Management: Essential in a Crisis - Lessons from Silicon Valley's Assessor

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The Covid-19 crisis, and now the vaccine distribution, has laid bare the failings of government, at all levels, to deliver health care. The consequences have been tragic. In times of crisis, people and systems are tested. Some fail, others thrive. The consequences are no less dire for Assessors, traditionally the largest source of local discretionary funding for schools, cities, and local government. Larry Stone, Silicon Valley's Assessor, has not just weathered the storm, his office has measurably excelled. In this webinar, Stone describes the cost accounting and performance management systems he created, and has nurtured since he was first elected in 1994. He will also discuss how to create an employee-culture, in a heavily unionized environment that embraces customer service and accountability. 

Presented by Lawrence E. Stone, Santa Clara (CA) County Assessor. 1 CEU Hour.